Shipping Policy
Please review our shipping policy to understand how MoroccanXpress handles, processes, and delivers your items.
What We Ship
Personal Items
We ship clothing, shoes, household goods, boxes, suitcases, and personal belongings at $5 per kilo.
Electronics
Phones, laptops, tablets, and small appliances may require estimated import fees depending on Moroccan customs.
Large Items
Furniture, bikes, appliances, and oversized items are charged using a flat fee based on size and handling.
Drop‑Off & Processing
Drop‑Off
All items must be dropped off at our Hyattsville, Maryland warehouse or through our partner locations once they are officially announced.
Weighing & Registration
Items are weighed at drop‑off, registered in our system, and assigned a tracking number.
Packaging
Customers are responsible for packing their items securely. Fragile items should be protected properly.
Shipping Timeline
Shipping times vary depending on:
• Container schedule
• Customs processing
• Delivery location in Morocco
We provide tracking updates throughout the process.
Delivery in Morocco is available at our Casablanca location, with partner pickup points for other cities.
Delivery in Morocco
You can collect your packages at our location in Casablanca.
Packages going to other cities will be delivered through our trusted partners, and we will provide the pickup addresses for each city once your shipment arrives.
Restricted Items
We do not ship:
• Hazardous materials
• Chemicals
• Illegal items
• Anything restricted by customs.
Lost or Damaged Items
We take great care in handling your items.
However, MoroccanXpress is not responsible for:
• Items improperly packed by the customer
• Items restricted or held by customs
• Damage caused by external factors outside our control
Contact Us
Questions About Our Policy?
Contact us on WhatsApp for clarification or assistance.