Frequently Asked Questions
Here are answers to the most common questions about shipping with MoroccanXpress.
📦 What is the price per kilo?
All personal items, boxes, suitcases, clothing, and household goods are $5 per kilo.
đźš› How are large items priced?
Furniture, bikes, appliances, and oversized items are charged using a flat fee based on size and handling.
đź“ş Do electronics have extra fees?
Phones, laptops, tablets, and small appliances may require estimated import fees.
⏱ How long does shipping take?
Shipping time varies depending on container schedule and customs processing. You will receive updates through tracking.
🔍 How do I track my shipment?
Enter your tracking number on our Track Shipment page to see real-time updates.
đź“Ť Where is your USA location?
We operate from Hyattsville, Maryland, with partners in Florida and New York for local collection.
🧳 What items can I ship?
Personal items, clothing, shoes, electronics, suitcases, boxes, and large household items.
❌ What items cannot be shipped?
Hazardous materials, chemicals, illegal items, and anything restricted by customs.
📱 How do I contact you?
The fastest way is through WhatsApp.