Refund Policy

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At MoroccanXpress, we strive to ensure every shipment is handled with care. However, we understand that situations may arise where a refund is necessary. Please review our policy below:

1. Eligibility for Refunds

Shipment Cancellations: If you cancel your shipment before it has been processed or picked up, you are eligible for a full refund.
Service Failure: If we fail to transport your shipment due to an error on our part, a full refund of the shipping costs will be provided.

2. Non-Refundable Scenarios

Once a shipment has been processed, labeled, or loaded for transit, the service fee is non-refundable.
Refunds are not provided for delays caused by customs processing, weather conditions, or incorrect address information provided by the sender.
Import duties and taxes paid to customs authorities are strictly non-refundable through MoroccanXpress.

3. Claims for Damaged or Lost Items

If an item is lost or damaged during transit, please contact us immediately. Claims must be filed within 7 days of the scheduled delivery date. We will investigate the claim and provide compensation based on the declared value and our terms of service.

4. Processing Time

Approved refunds will be processed back to the original payment method within 7-10 business days.